We're confident that you'll love your purchase, but we understand that things don't always work out. No need to worry, our returns process is simple (and return shipping is only $5.95 for all US orders)! To be eligible for a refund, all returns must be made within 30 days of your original purchase. Items must be unused, and in its original packaging.
Extended Holiday Return Policy:
For orders placed between November 1st - January 1st, you have until January 31st to return your items. Happy Gifting!
RETURN PROCESS FOR ELIGIBLE ITEMS
- Initiate a return by contacting us email@example.com with your order number and reason for return.
- We will issue you a return shipping label.
- Package your return items and include a copy of your order.
- Upon receipt of your returned merchandise, we will send you an email to notify you of the status of your refund.
- Once approved, your refund (minus $5.95 for the return shipping label) will be processed and a credit will be automatically issued to your credit card or original method of payment within 7-10 business days.
- Original shipping fees are non-refundable, and will not be included in your refund amount.
RETURN SHIPPING COSTS
- Return shipping is $5.95 for all US orders, and will be deducted from your refund amount.
- Customers outside of the US are responsible for return shipping fees.
- If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are unable to issue a refund or exchange for any return packages that are lost in transit without proof of shipment.
- Health and personal care items (intimate apparel, face masks)
- Clearance and Final-Sale items
- Perishable goods (food, snacks, flowers)
- Newspaper and magazines
- Gift cards
- Downloadable software products
- Hazardous materials (flammable liquids, gases etc)
- We do not process exchanges since we cannot guarantee your item will be in stock by the time we receive your returned item. Instead, we suggest placing a new order for the item(s) you want, and contact firstname.lastname@example.org to initiate a return for the items you wish to send back. Please include your order number and items that you would like to return in your email.
- To return your product, you should mail your product to: 深圳市科凯电子商务有限公司, 民治街道民强社区华侨新村19栋603 shenzhen, 518000 Guangdong, China
- Holiday sales and promo codes cannot be applied to previous orders. If an item is on sale (markdown due to permanent price reduction and not due to holiday sales or promo codes) please contact us within 14 days to find out if your transaction qualifies for a price adjustment.